Refund policy

Refund & Return Policy

Due to the custom, hand-painted, and limited nature of our artwork and products, all sales are final. We do not offer returns, exchanges, or refunds for buyer’s remorse, change of mind, or orders placed by mistake.

Please ensure you review all product details, mockups, and card specifications carefully before completing your order or approving a commission preview.

Damages and Shipping Issues We pack every item with extreme care to ensure it arrives safely. However, if your order arrives damaged, defective, or if you receive the wrong item, please inspect it upon arrival and contact us immediately at steph@fantastiqueatelier.com with:

• Your order number

• Clear photos of the item and the packaging

We will evaluate the issue right away and work with you to make it right (whether through repair, replacement, or resolution on a case-by-case basis).

Cancellations Once an order or custom commission is placed, work begins on securing materials and preparing the artwork, so orders cannot be canceled after payment is processed.

Questions If you have any questions about a specific item or commission tier before purchasing, please reach out to us at steph@fantastiqueatelier.com—we are always happy to help!

A quick legal note on EU customers: If you plan to ship to the European Union, European consumer law grants buyers a mandatory 14-day right of withdrawal. However, custom/personalized items (like custom-painted MTG alters) are legally exempt from this rule under EU law. If you sell pre-made/non-custom items to EU buyers, Shopify may require you to keep an EU clause in your terms.